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A Complete Guide to the Cisco 7920 Configuration Utility for Wireless IP Phone Users





Cisco 7920 Configuration Utility: A Guide for Wireless IP Phone Users




If you are using a Cisco Wireless IP Phone 7920, you might want to know how to configure it for optimal performance and convenience. The Cisco 7920 Configuration Utility is a software tool that allows you to customize various settings on your phone, such as network profiles, phone options, user profiles, phone book, speed-dial hot keys, and more. You can also use it to troubleshoot any issues that might arise with your phone.




cisco 7920 configuration utility


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In this article, we will explain what the Cisco 7920 Configuration Utility is, how to install and use it, and how to solve some common problems with it. By following this guide, you will be able to make the most of your wireless IP phone and enjoy its features.


Installing the Cisco 7920 Configuration Utility




Before you can use the Cisco 7920 Configuration Utility, you need to install it on your computer. Here are the system requirements and installation steps for this software:


  • System requirements: You need an IBM-compatible PC that runs Microsoft Windows (98 SE, ME, 2000 Professional SP1 or later, or XP Home Edition or Professional), a CD-ROM drive, a keyboard and mouse or other pointing device, a USB port and cable, and an internet connection. You also need to install Cisco Wireless IP Phone 7920 Firmware Release 2.0 or later on your phone.



  • Installation steps: Insert the CD-ROM that contains the Cisco 7920 Configuration Utility into your computer's CD-ROM drive. The installation wizard will start automatically. Follow the instructions on the screen to complete the installation process. You can choose a custom or typical installation. A typical installation installs all components of the utility. A custom installation allows you to select which components you want to install.



Uninstallation steps: If you want to uninstall the Cisco 7920 Configuration Utility from your computer, you can use the Add/Remove Programs feature in Windows Control Panel. Select Cisco Systems 7920 from the list of programs and click Remove. Follow the instructions on the screen to complete application windows


The utility has three main windows that show different information and options for your phone. You can switch between them using the tabs at the top of the utility. Here is a brief description of each window:


  • Current Phone Settings: This window shows the current configuration of your phone, such as network profiles, phone settings, user profiles, phone lock password, phone book, and speed-dial hot keys. You can view and edit these settings using the buttons on the left side of the window. You can also save and load a configuration template for multiple phones using the buttons on the right side of the window.



  • Phone Profile: This window shows a graphical representation of your phone and its settings. You can use this window to change the ring tone, volume, display, and time settings on your phone. You can also view the battery level, signal strength, and firmware version of your phone.



  • Log History: This window shows a log of all the actions performed by the utility, such as connecting and disconnecting your phone, reading and writing settings, and saving and loading templates. You can use this window to troubleshoot any problems that might occur with your phone or the utility.



Using the configuration utility menus




The utility has three menus that provide additional options and features for your phone. You can access these menus from the menu bar at the top of the utility. Here is a summary of each menu:


  • Connection: This menu allows you to connect or disconnect your phone manually, refresh the current phone settings, and exit the utility.



  • Configuration Wizard: This menu allows you to launch a wizard that guides you through the process of configuring a network profile for your phone. You can use this wizard if you are not familiar with the network parameters or if you want to quickly set up a new profile.



  • Help: This menu provides access to the user guide, online help, and about information for the utility.



Configuring a network profile




A network profile is a set of parameters that defines how your phone connects to a wireless network. You can have up to six network profiles on your phone, each with a different SSID (Service Set Identifier), security mode, IP address, gateway, and other settings. You can use the utility to create and edit network profiles for your phone.


To configure a network profile, follow these steps:


  • Select Current Phone Settings from the tabs at the top of the utility.



  • Select Network Profiles from the buttons on the left side of the window.



  • Select an existing profile or click Add to create a new one.



  • Enter a name for the profile in the Profile Name field.



  • Select an SSID from the drop-down list or enter a custom one in the SSID field. The SSID is the name of the wireless network that you want to connect to.



  • Select a security mode from the drop-down list. The security mode determines how your phone authenticates and encrypts data with the wireless network. The available modes are None (no security), Static WEP (Wired Equivalent Privacy), LEAP (Lightweight Extensible Authentication Protocol), EAP-FAST (Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling), PEAP (Protected Extensible Authentication Protocol), EAP-TLS (Extensible Authentication Protocol-Transport Layer Security), EAP-TTLS (Extensible Authentication Protocol-Tunneled Transport Layer Security), and EAP-SIM (Extensible Authentication Protocol-SIM). Depending on the security mode, you might need to enter additional information, such as WEP keys, usernames, passwords, certificates, or SIM cards. Refer to the user guide for more details on each security mode.



  • Select a network type from the drop-down list. The network type determines how your phone obtains an IP address and other network settings. The available types are DHCP (Dynamic Host Configuration Protocol), Static IP (manual configuration), or PPP (Point-to-Point Protocol).



  • If you selected Static IP, enter the IP address, subnet mask, gateway, and DNS server for your phone in the corresponding fields.



  • If you selected PPP, enter the username and password for your PPP account in the corresponding fields.



  • Click OK to save the profile.



You can also use the Configuration Wizard menu to launch a wizard that guides you through the process of configuring a network profile. You can edit or delete an existing profile by selecting it and clicking Edit or Delete.


Configuring phone settings




You can use the utility to customize various phone options, such as ring tone, volume, display, and time. To configure phone settings, follow these steps:


  • Select Current Phone Settings from the tabs at the top of the utility.



  • Select Phone Settings from the buttons on the left side of the window.



  • Select a category from the drop-down list. The available categories are General Settings, Display Settings, Time Settings, and Volume Settings.



  • Change the settings according to your preferences. You can use the Phone Profile window to preview the changes on your phone.



  • Click OK to save the settings.



Configuring user profiles




You can use the utility to create and manage user profiles for different environments. A user profile is a combination of a network profile and a phone setting that you can apply to your phone with one click. For example, you can have a user profile for your home network and another one for your office network. To configure user profiles, follow these steps:


  • Select Current Phone Settings from the tabs at the top of the utility.



  • Select User Profiles from the buttons on the left side of the window.



  • Select an existing profile or click Add to create a new one.



  • Enter a name for the profile in the Profile Name field.



  • Select a network profile from the drop-down list or click New to create a new one.



  • Select a phone setting from the drop-down list or click New to create a new one.



  • Click OK to save the profile.



You can edit or delete an existing profile by selecting it and clicking Edit or Delete. You can also use the buttons on the right side of the window to apply, activate, or deactivate a user profile on your phone.


Setting the phone lock password




You can use the utility to enable and disable the phone lock feature and change the password. The phone lock feature prevents unauthorized access to your phone by requiring a password to unlock it. To set the phone lock password, follow these steps:


  • Select Current Phone Settings from the tabs at the top of the utility.



  • Select Phone Lock Password from the buttons on the left side of the window.



  • Check or uncheck the Enable Phone Lock box to enable or disable the feature.



  • Enter a four-digit password in the Password field.



  • Re-enter the password in the Confirm Password field.



  • Click OK to save the password.



Configuring the phone book




You can use the utility to add, edit, delete, and import contacts in the phone book. The phone book is a list of names and numbers that you can call from your phone. To configure the phone book, follow these steps:


  • Select Current Phone Settings from the tabs at the top of the utility.



  • Select Phone Book from the buttons on the left side of the window.



  • To add a new contact, click Add and enter the name and number in the corresponding fields. You can also assign a speed-dial hot key to the contact by selecting a key from 2-9 in the Speed Dial field.



  • To edit an existing contact, select it from the list and click Edit. You can change the name, number, or speed-dial hot key of the contact.



  • To delete an existing contact, select it from the list and click Delete. You can also delete all contacts by clicking Delete All.



  • To import contacts from a file, click Import and browse for a CSV (comma-separated values) file that contains names and numbers in two columns. The utility will add all contacts from the file to your phone book.



  • Click OK to save the changes.




Configuring speed-dial hot keys




You can use the utility to assign speed-dial numbers to keys 2-9 on the phone keypad. Speed-dial numbers are contacts that you can call by pressing and holding a single key. To configure speed-dial hot keys, follow these steps:


  • Select Current Phone Settings from the tabs at the top of the utility.



  • Select Speed Dial Hot Keys from the buttons on the left side of the window.



  • Select a key from 2-9 from the drop-down list.



  • Select a contact from the phone book or enter a custom number in the Number field.



  • Click OK to save the speed-dial number.



Creating a configuration template




You can use the utility to save and load a configuration template for multiple phones. A configuration template is a file that contains all the settings of your phone, such as network profiles, phone settings, user profiles, phone lock password, phone book, and speed-dial hot keys. You can use this feature to apply the same configuration to different phones or to backup and restore your configuration. To create a configuration template, follow these steps:


  • Select Current Phone Settings from the tabs at the top of the utility.



  • Click Save Template on the right side of the window.



  • Enter a name for the template in the File Name field.



  • Browse for a location to save the template file on your computer.



  • Click Save to create the template.



Troubleshooting the Cisco 7920 Configuration Utility




Sometimes you might encounter some problems when using the Cisco 7920 Configuration Utility. Here are some common issues and solutions for them:


ProblemSolution


The utility does not detect your phone when you connect it to your computer.Make sure that you have activated the USB port on your phone and that you are using a compatible USB cable. Try connecting your phone to a different USB port on your computer. Restart your phone and your computer and try again.


The utility cannot read or write settings to your phone.Make sure that your phone is not locked or in use. Check if there is enough battery power on your phone. Try disconnecting and reconnecting your phone. Refer to the log history window for more details on the error.


The utility cannot import contacts from a CSV file.Make sure that the CSV file is formatted correctly, with names and numbers in two columns separated by commas. Check if there are any special characters or spaces in the file name or path. Try saving the file in a different location or with a different name.


The utility cannot apply or activate a user profile on your phone.Make sure that the user profile is valid and contains a network profile and a phone setting. Check if there is enough memory space on your phone. Try deleting some unused profiles or contacts from your phone.


The utility cannot launch the configuration wizard.Make sure that you have an internet connection on your computer. Check if there are any firewall or antivirus software that might block the wizard. Try disabling them temporarily and try again.




Conclusion




The Cisco 7920 Configuration Utility is a handy tool that helps you configure and customize your Cisco Wireless IP Phone 7920. It allows you to connect your phone to your computer and change various settings, such as network profiles, phone options, user profiles, phone book, speed-dial hot keys, and more. You can also use it to troubleshoot any problems that might occur with your phone or the utility.


By using the Cisco 7920 Configuration Utility, you can make the most of your wireless IP phone and enjoy its features. You can download the utility from the Cisco website and install it on your computer. You can also refer to the user guide for more details and instructions on how to use the utility.


FAQs




Here are some frequently asked questions and answers about the Cisco 7920 Configuration Utility:


  • Q: How do I update the firmware on my phone?



  • A: You can update the firmware on your phone using the Cisco Unified Wireless IP Phone 7920 Firmware Upgrade Tool. You can download this tool from the Cisco website and follow the instructions in the user guide to update your phone.



  • Q: How do I reset my phone to factory default settings?



  • A: You can reset your phone to factory default settings by pressing and holding the Menu button for 10 seconds while the phone is powered on. This will erase all your settings and data on your phone. You can also use the Cisco 7920 Configuration Utility to reset your phone by selecting Reset Phone from the Connection menu.



  • Q: How do I backup and restore my configuration template?



  • A: You can backup and restore your configuration template using the Cisco 7920 Configuration Utility. To backup your template, select Save Template from the right side of the Current Phone Settings window and choose a location to save the template file on your computer. To restore your template, select Load Template from the right side of the Current Phone Settings window and browse for the template file on your computer.



  • Q: How do I switch between different user profiles on my phone?



  • A: You can switch between different user profiles on your phone by pressing and holding the # key for 2 seconds while the phone is idle. This will display a list of user profiles that you have created on your phone. You can select a profile using the navigation keys and press OK to activate it.



  • Q: How do I contact Cisco for technical support?



  • A: You can contact Cisco for technical support by visiting their website or calling their toll-free number (1-800-553-2447) in the United States. You can also find online resources, such as forums, blogs, videos, and webinars, on their website.




: [Cisco Wireless IP Phone 7920 User Guide](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7920/5_0/english/user/guide/7920usr5.pdf) : [Cisco Wireless IP Phone 7920 Software Download](https://software.cisco.com/download/home/268437990/type/282074288/release/4.0(5)) : [Cisco Unified Wireless IP Phone 7920 Firmware Upgrade Tool](https://software.cisco.com/download/home/268437990/type/282074288/release/4.0(5)) : [Cisco Support](https://www.cisco.com/c/en/us/support/index.html) dcd2dc6462


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